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Let your views shape our future programme.
We're listening, so you can simply use Contact Us to let us know your opinions at
any time. But if you have more to offer, you can join in with the forum that will
help us develop the future New Horizons programme.
LISTENING TO YOU
We're happy for your priorities to shape the key milestones of our programme.
We understand that New Horizons will only be successful if it meets your business
needs and concerns openly and effectively.
We're looking to invite a group of customers to give us their feedback on the programme
and their thoughts on priority issues and desirable approaches for the future. Once
the group has met, we'll report their suggestions here, so you can comment and contribute
to the discussion. We hope the forum will develop into a helpful and effective way
of sharing information and of identifying common needs and best practices.
YOU CAN BE PART OF IT
We want you to get involved with New Horizons.
We want to hear from you if you're interested. Just tell us your key issues or areas
of interest and we will plug you in to the forum as it develops. We'll put all your names in a draw and award a £50 prize to
the charity of your choice - investing your time with New Horizons really
can pay off!
IMPROVING CUSTOMER SATISFACTION
BT Wholesale takes customer satisfaction seriously and every month 'BT Response'
updates you on how we are responding to your feedback and ideas with initiatives
to improve our products, services and processes. Our aim is to make it easier
for you to do business with us and, therefore, easier to deliver new solutions for
your own use and to meet your customers' needs.
Check BT Response and see how your feedback is inspiring new products and services,
and enhancements to existing ones. Improving your 'total customer experience' is
our No. 1 priority and we're turning that commitment into action. BT Response also
provides news on price changes and the other things we are doing to add value and
improve flexibility.
DISCOVERING NEW HORIZONS EVENT
TATE MODERN GALLERY, 22 NOVEMBER 2007
70 guests attended Discovering New Horizons at Tate
Modern and were asked to rate the specialist sessions and the overall
event.
Specialist clinics
Guests rated each of the product clinics they attended. From a low of 76% satisfied
(clinic rated ‘useful’ and ‘very useful’) for the Data Connectivity workshop, to
a high of 92% for the Convergence / IP Exchange clinic, the sessions averaged 83.6%
customer satisfaction.
Follow-up meetings
Companies requested a total of 39 follow-up meetings to help them understand and
exploit particular products and technologies more effectively in their businesses.
Passing on information
Every company confirmed it was planning to pass on the information gained from Discovering
New Horizons to other people within their organisations, with many also happy to
introduce their BT Wholesale Account Manager.
Summary and overview
62% felt the event had improved their perception of BT Wholesale and everyone (100%)
felt that Discovering New Horizons had been the most effective way of delivering
this kind of information.
“We have just been taken on as a BT reseller, so it is a new business venture for
us. We are in to co-location, but all of our customers require the full business
package that BT provides.”
Connexions for London
“The help from the account managers is fantastic.” CTC
Limited
“I was invited by my BT Account Manager. We operate data centres and one of the
carriers in our data centre is BT. It is important for us to know about the different
services and products that BT offer so that we can advise our customers accordingly
when they ask us who to approach for certain services.”
Interaction
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